Welcome to ShoppingOtt Coffee Supply! We are dedicated to ensuring your complete satisfaction with your coffee supply purchases. To support this commitment, we offer a comprehensive 30-day return and refund policy from the date of purchase. Please note that after 30 days from your purchase, we are unable to offer a full refund or exchange.

Returns Eligibility Criteria

To qualify for a return, your item must be unused and in the same condition that you received it, including its original packaging. Please note that gift cards cannot be returned. We require a receipt or proof of purchase to process your return, and we ask that you refrain from sending your purchase back to the manufacturer.

Returns and Refunds Process

Once we receive and inspect your returned item, we will send you an email to notify you that we have received it and will also inform you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain period.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at richard@shoppingott.com.

Sale Items

Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.

Gifts

If the item was purchased as a gift and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping for Returns

To return your product, please send it to:

1731 N Arizona Ave Ste 102, Chandler, AZ 85225

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary.

For any inquiries about refunds and returns, please do not hesitate to contact us at richard@shoppingott.com. We are here to assist you.